careers

Working with The Other Ones Foundation is an excellent way to give back to your community and advance a career in social services. We offer all employees competitive wages and benefits. See job opportunities below for more information.

resource center team lead

Job Summary

The Resource Center Team Lead is responsible for overseeing the front desk team, and supporting the operations of TOOF through client, staff, and community partner services by ensuring responsive action to client and community partner inquiries for information and support. Services will be provided utilizing person centered, strengths-based, trauma informed, and a harm-reduction perspective. The Resource Center Team Lead will ensure continuity resource center operations and high quality
client service.

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Responsibilities
● Oversee the schedule and operations of the Front Desk team including training,
coaching, and developing employees
● Manage the essential operations of the resource center, office supply budget and
inventory, and perform additional administrative tasks as needed
● Communicate clearly and accurately about TOOF services to clients, the public, and our
community partners in-person and over the phone
● Provide direct client services, including but not limited to mail distribution, and supplying
hygiene/first aid materials
● Answer telephone lines, appropriately route calls, and respond to voicemails
● Sign-in residents, greet visitors and volunteers in a professional, friendly manner
● Maintain accurate records of supply inventories, office traffic, and program waitlists
● Coordinate calendar management for flex offices and conference rooms
● Help maintain a day shelter environment that is reflective of TOOF’s culture; fun,
welcoming, safe, and inclusive
● Ensure the front desk and day shelter common room clean are organized
● Oversee any client(s) hired to perform cleaning duties
● Engage in a daily practice of building community with clients and model neighborly
behavior

● Triage and respond to client needs requiring further service provision, referrals or
navigation support
● Remain flexible to shifting office demands and organizational growth over time
● May be asked to work outside of the traditional schedule and work in a leadership
capacity, in the case of cold weather shelter
Qualifications and Skills
● Lived experience with homelessness preferred
● Excellent communication skills, adaptable to varying levels of literacy and
comprehension
● Skilled in relational leadership and/or managerial experience
● Ability to learn, keep organized, and relay complex information accurately
● Works well in both highly collaborative and self-led work environments
● Ability to treat individuals with unconditional positive regard
● Ability to engage individuals in an inclusive community
● Strong boundaries and willingness to enforce TOOF policies and practices with clients
● Have patience
● Deescalation and conflict mediation skills

Supervisory Responsibilities
This position will require management, supervision and training of staff, students and volunteers
needed to operate and maintain supportive services programs in TOOF communities. All
supervisors are expected to utilize a coaching model to provide a healthy and supportive work
environment for staff. This includes adequate training, regularly scheduled supervision meetings
and ongoing coaching to enhance job performance and encourage professional development.
● Models and encourages practices and strategies that align with organization mission and
values.
● Maintains staff by recruiting, selecting, orienting, and training employees and developing
personal growth opportunities.
● Accomplishes staff job results by coaching, counseling, and implementing positive
improvement plans with employees. Plans, monitors, and appraises job results.
● Implements and enforces systems, policies, and procedures.
● Maintains safe and healthy work environment by establishing and enforcing organization
standards and adhering to legal regulations.
● Completes operations by developing schedules, assigning and monitoring work,
gathering resources, implementing accountability standards, resolving operations
problems, maintaining reference manuals, and implementing new procedures.
● Provides quality service by enforcing quality and service standards.

director of safety and security

Job Summary

The Director of Safety and Security will report to the
Chief Operations Officer and will oversee the Safety and Security department to ensure that all
residents, staff and property at Esperanza Community are protected. Services will be provided
utilizing person centered, strengths-based, trauma informed, and a harm-reduction perspective.

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Job Duties
● Provide overall program planning, administrative management and supervision of the agency
Safety and Security team.
● Implement new programs, enhance policy and procedure based on agency needs and the
strategic plan.
● Maintain knowledge of program priorities and consult and communicate with the COO on relevant
issues.
● Design and implement Emergency Preparedness manual for Esperanza Community.
● Oversee the management of security cameras and emergency preparedness equipment.
● Data Management: Ensure complete and accurate maintenance of incident reports, health and
safety checks, emergency preparedness drills, wellness checks, fire extinguisher checks and
timely entry of all required data to complete required agency and funder reports. Prepare
monitoring reports required by funders prior to required due dates.
● Work closely with program staff to prioritize their activities and establish performance objectives
to include but not limited too: taking complaints and grievances from residents, responding to
medical emergencies, controlling access to enter and exit grounds, maintaining a current census
of residents, mediating conflicts between residents in a communication based, nonviolent, trauma
informed approach.

● Identify and secure partnership and community resources. Serve on community task forces and
committees as assigned.
● Contribute to the development of standardized and sustainable practices throughout the
organization, in collaboration with other leadership staff.
● Perform other related duties as assigned.
Supervisory Responsibilities
This position will require management, supervision and training of staff, students and volunteers needed
to operate and maintain Safety and Security in TOOF communities. All supervisors are expected to utilize
a coaching model to provide a healthy and supportive work environment for staff. This includes adequate
training, regularly scheduled supervision meetings and ongoing coaching to enhance job performance
and encourage professional development.
● Models and encourages practices and strategies that align with organization mission and values.
● Maintains staff by recruiting, selecting, orienting, and training employees and developing personal
growth opportunities.
● Accomplishes staff job results by coaching, counseling, and implementing positive improvement
plans with employees. Plans, monitors, and appraises job results.
● Maintains safe and healthy work environment by establishing and enforcing organization
standards and adhering to legal regulations.
● Completes operations by developing schedules, assigning and monitoring work, gathering
resources, implementing accountability standards, resolving operations problems, maintaining
reference manuals, and implementing new procedures.
● Provides quality service by enforcing quality and service standards.
Qualifications and Skills
● Current or retired Police or Peace Officer status preferred.
● Experience and knowledge of community policing tactics
● Minimum of 5 years experience in a supervisory or management position
● Competent technology skills, including experience with Microsoft Office (Word, Excel, etc).
● Proficiency in motivating others and problem solving.
● Ability to work collaboratively with coworkers and external partners.
● Ability to deliver services to a culturally and ethnically diverse population.
● Ability to multi-task and complete assignments that sometimes occur in a stressful environment.
● Strong verbal, written and interpersonal communication skills